DENVER — KM Packaging has announced the addition of Martin Penney to its team as a customer operations specialist. 

In his new role Penney will manage the customer journey from the time an order is placed until it reaches its destination, according to the company. He will oversee international shipping logistics, manage stock levels, and ensure that KM’s customers’ needs are anticipated and met efficiently.

Penney has more than 15 years of experience in retail and order management. His background includes a decade as a store manager, responsible for hitting key performance indicators and managing costs, and most recently, as an order management officer in the financial technology payments sector. 

In addition to his background, he is passionate about incorporating artificial intelligence (AI) and automation into the company’s systems and processes, which he believes will enhance efficiency and allow colleagues to focus even more on customer-centric tasks.

With extensive experience in customer service and operations management, Penney brings a wealth of knowledge and a passion for excellence that aligns with KM’s commitment to delivering reliable and innovative packaging solutions to its global customer base, according to the company. 

“I am a member of the team that gets the product to the customer and aims to exceed their expectations,” Penney said. “I look forward to growing professionally and embracing the challenges of this role.”

Read more about personnel changes throughout the industry.